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21s Privacy Policy — Our Commitment to Protecting Your Information

Every piece of your personal information at 21s is protected with the utmost care. Here you can find clear, straightforward answers to what data is collected, why, and how much.

Last updated: January 2026

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Key pillars of privacy protection

How 21s protects your personal information — at a glance

Industry-leading encryption

All your data on 21s is protected with 256-bit SSL encryption. Bank-grade security measures are in place to ensure no third party can access your data.

Selling data is strictly prohibited

21s never sells your personal information to advertisers or third parties. Your data is used solely to manage your account and improve our services.

Full control in your hands

You can view, edit, or delete your own data at any time. 21s gives you full ownership of your data — no hidden barriers.

Secure data storage

Your data is stored on secure servers. Regular security audits and firewall updates ensure your data remains protected at all times.

Marketing communications control

You can unsubscribe from promotional messages from 21s at any time. Your preferences always come first.

Cookie transparency

21s is fully transparent about which cookies it uses and why. You have direct control over all non-essential cookies.

Your data rights

Your data rights as a 21s member

Right to access

Want to know what data we hold about you and why? Feel free to ask us anytime.

Right to rectification

If any of your information is incorrect, you can update it easily — directly from your account or by contacting support.

Right to erasure

If you close your account, you may request that your data be deleted.

Data portability

You have the right to download a copy of your own data.

Right to object to processing

You can object to your data being used for marketing or analytics purposes.

Right to lodge a complaint

If you have any concerns about the security of your data, please contact us directly.

Table of Contents
Section 01

Introduction and scope

This Privacy Policy 21s Applies to the platform (https://21s.click), its apps, and related services. By registering with or using 21s in any way, you consent to this privacy policy.

We believe privacy is a fundamental right. That is why 21s's privacy policy is written in plain language — so every member can clearly understand how their data is being managed.

In this policy, "information" refers to your name, phone number, email, financial transaction records, and platform usage data.

Section 02

What information do we collect?

21s Only collects the information that is strictly necessary. We do not ask for excessive or irrelevant data.

Data type Example Reason for collection
Identity information Full name, date of birth, national ID number To complete age verification and KYC
Contact information Phone number, email address For account verification and support services
Financial information BKash/Nagad number, transaction history For deposits, withdrawals, and financial verification
Technical information IP address, device type, browser For security & fraud prevention
Usage data Game history, betting patterns, login times For service improvement and a personalised experience

How we collect your information

  • Direct: From registration forms, KYC documents, and support communications
  • Automatically: Through cookies, log files, and analytics tools
  • From third parties: From payment gateway and identity verification service providers
Section 03

How do we use your data?

21s Your information is used solely for the following purposes:

  • Account registration & management
  • Age and identity verification (KYC)
  • Processing deposits, withdrawals, and financial transactions
  • Customer service and support
  • Fraud detection & prevention
  • Fulfilling legal obligations
  • Platform service improvement & personalisation
  • Sending relevant promotions and offers (with your consent)

"We use your data to serve you — not to make a product out of you."

— The 21s Privacy Team

Your information is never sold to advertisers. If you'd prefer not to receive marketing emails, simply click the "Unsubscribe" link at the bottom of any email.

Section 04

Data storage & retention

21s Your data is never retained longer than necessary. Separate retention periods apply depending on the type of information:

  • Account information: For the duration of active account + 5 years after closure (for legal compliance)
  • Financial transaction records: 7 years (as required by financial regulations)
  • Technical logs: 90 days
  • Customer support conversations: 2 years
  • Marketing data: Deleted immediately upon unsubscribing

After closing your account, you may request deletion of your data. However, certain information may be retained for a specified period due to legal obligations.

Section 05

Sharing information with third parties

21s Your data is generally not shared externally. However, specific information may be shared in the following limited circumstances:

  • Payment processors: bKash, Nagad & Rocket — solely to process transactions
  • Identity verification services: Limited information required to complete KYC
  • Technology partners: For platform operations, under strict confidentiality agreements
  • Law enforcement agencies: By court order or legal obligation

21s never sells or transfers your data to advertisers, data brokers, or any third party for commercial purposes.

All third parties that process data on behalf of 21s are bound by strict Data Processing Agreements (DPAs). They are permitted to use your data only for specified purposes.

Section 06

Cookies and tracking technologies

21s Uses cookies to keep the website running smoothly and to enhance your experience.

Cookie type

Cookie type Purpose Duration
Essential cookies Maintaining login, session, and security Deleted at end of session
Functional cookies Remembering your language, preferences, and settings 1 year
Analytics cookies Traffic analysis & service improvement 2 years
Marketing cookies Showing relevant advertisements 30 days (optional)

To disable non-essential cookies, adjust your browser settings. Please note that doing so may affect the functionality of certain features.

Section 07

Children's privacy

21s Strictly not for anyone under 18. We never knowingly collect personal data from minors.

Age is verified at the time of registration. If it is subsequently found that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using 21s, please notify us at support@21s.click. We will act promptly.

Section 08

Security measures

21s To protect your information, we use industry-leading technology and practices, including:

  • 256-bit SSL/TLS encryption — On all data transfers
  • Advanced firewall — To prevent unauthorized access
  • Two-factor authentication (2FA) — For account security
  • Regular security audits — For identifying vulnerabilities
  • 24/7 system monitoring — to detect suspicious activity
  • Encrypted backups — For secure data storage

In the event of a security incident or data breach, 21s will notify affected members within 72 hours and take all necessary action.

Please keep in mind, however, that no platform can guarantee absolute security online. Keep your password strong and never share it with anyone.

Section 09

International data transfers

21s primarily stores data on servers in Bangladesh and the region. However, some third-party technology providers operate internationally.

Where data is transferred internationally, 21s Ensures your data remains protected to the same standard and that the laws of the relevant country are complied with.

Section 10

Privacy policy updates

21s This privacy policy may be updated when necessary. Members will be notified of any significant changes via email or in-app notification.

  • The "Last Updated" date will always be displayed at the top of the page.
  • For major changes, you will be notified at least 7 days in advance.
  • Continued use of 21s after any changes take effect will be considered acceptance of the updated policy.
Section 11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

  • Email: support@21s.click
  • Subject: Type "Privacy Request"
  • Response time: Typically within 48 hours
  • Live chat: Log in to the platform and chat with us directly

To delete, correct, or download your data, log in to your account and go to the "Settings" section, or contact our support team.

For more information, visit our Terms & Conditions Read or FAQ page here.

What makes the 21s Privacy Policy different from the rest?

A common concern among users of online platforms in Bangladesh is: "Will this site sell my data?" or "How safe is my personal information?" These are completely valid questions, and entirely understandable.

21sAt 21s, we take these questions seriously. Our privacy policy isn't just a legal formality — it's a genuine commitment.

Our "minimum data" policy

Many platforms collect as much data as they possibly can. 21s's policy is the opposite — we collect only what we need, nothing more. No unnecessary fields at registration, no redundant fields in your profile.

You're in control of your data

21s believes your data belongs to you. That's why you can view, edit, download, or delete your data at any time. All these options are available in your account settings.

What should you do if something goes wrong?

If you ever feel your data has been misused, contact us directly at support@21s.click. Our privacy team will respond within 48 hours. Most complaints are resolved within 7 days.

21s's Privacy Policy isn't a trap hiding in fine print. It's a straightforward, honest commitment — because we respect your trust.

Responsible Gaming: 21s is strictly for users aged 18 and above. Your information is completely secure. To learn more, Responsible gaming and Terms & Conditions Read.

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